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Popular Questions
FIND QUICK ANSWERS
Our FAQ section addresses common queries faced by Indian developers using PixelPilot’s platform, from course access to technical troubleshooting. Designed with India’s diverse learners in mind, these expandable answers provide clear, actionable solutions for issues like setting up Plinko projects or optimizing games for budget smartphones. Click below to explore solutions tailored for beginners and pros alike, ensuring you can focus on coding without delays.
How do I start the Plinko project?
Begin with our Plinko Project guide, which includes step-by-step instructions. Ensure you have a modern browser (Chrome, Firefox) and a text editor like VS Code. Follow the Core Game Logic section to set up JavaScript and Canvas. Test on a budget device to confirm compatibility.
Why is my course progress not saving?
Progress issues may stem from browser cache or connectivity problems, common in India’s variable networks. Clear your browser cache, ensure a stable 4G connection, and use localStorage-compatible browsers. Contact us if issues persist.
Can I access courses offline?
PixelPilot offers downloadable resources for offline learning, ideal for rural areas with limited connectivity. Check the course dashboard for PDF guides and code snippets. Ensure your device has 500MB free storage for assets.
How do I join a game jam?
Register for PixelPilot’s game jams via the Challenges page. You’ll need a GitHub account and basic JavaScript knowledge. Jams are held online, supporting participants across India with virtual mentorship.
What if my game runs slowly?
Slow performance is common on India’s budget devices. Optimize your code by reducing Canvas redraws, using lightweight assets, and testing on devices with 2GB RAM. Refer to our Plinko Project’s Troubleshooting Guide for detailed tips.
How do I get a refund?
Refunds are processed within 7 days for eligible purchases, per our Terms of Use. Email [email protected] with your order details. UPI transactions may take 3-5 days to reflect.
Contact Methods
REACH OUT ANYTIME
We’re here to support Indian developers with personalized assistance, whether you’re troubleshooting code, seeking course advice, or joining our community. Use our contact form, email, or phone to connect with our Delhi-based team. We prioritize quick responses, typically within 24 hours, and offer support in English, Hindi, and Tamil to ensure accessibility across India’s diverse regions. Choose your preferred method below to get help fast.
Send Us a Message
Other Ways to Connect
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Email: [email protected]
Best for detailed queries about courses or technical issues.
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Phone: +91 95214 85712
Call us Monday-Saturday, 9 AM-6 PM IST, for quick support.
Our Location
VISIT US IN DELHI
Our office is located in the heart of Delhi, easily accessible for Indian developers seeking in-person support or community events. Drop by to discuss your projects, join a game jam, or meet our team. Below is our embedded Google Map and address for your convenience.
Address & Hours
PLAN YOUR VISIT
Visit our Delhi office for hands-on support or to connect with India’s growing developer community. We’re open during convenient hours to accommodate your schedule, whether you’re a student in Delhi or traveling from another city.
- Address
- A-52 B, Suraksha Vihar, Deepak Vihar, Vikas Nagar, Delhi, 110059, India
- Hours
- Monday-Saturday: 9 AM - 6 PM IST
- Sunday: Closed
Course Access Issues
TROUBLESHOOTING HELP
Encountering issues accessing PixelPilot courses? We’ve got you covered with solutions tailored for Indian developers, addressing common challenges like network instability, browser compatibility, and device limitations. Whether you’re struggling to load the Plinko project or facing login errors, our step-by-step guide below will help you get back to learning fast. Test solutions on budget smartphones to ensure they work across India’s diverse devices.
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Login Failures
Check your email and password, and reset via the “Forgot Password” link. Ensure a stable 4G connection, common in India, and try Chrome or Firefox.
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Course Content Not Loading
Clear browser cache and disable VPNs, which can disrupt India’s networks. Use a modern browser and ensure 500MB free storage for course assets.
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Slow Performance
Optimize your device by closing background apps. Test courses on budget phones with 2GB RAM to confirm compatibility. Refer to our Plinko Troubleshooting Guide.
Mobile Device Support
COMPATIBILITY GUIDE
PixelPilot’s courses and projects, like Plinko, are optimized for India’s diverse mobile devices, from budget Androids to premium smartphones. With 80% of Indian gamers using phones under ₹15,000, we ensure compatibility with low-end hardware and popular browsers. Below is a detailed compatibility table to help you confirm your device is ready for our courses, along with tips for optimizing performance on India’s variable networks.
| Device/OS | Minimum Specs | Supported Browsers | Network Requirements | Notes |
|---|---|---|---|---|
| Android (7.0+) | 2GB RAM, 1.5GHz CPU | Chrome, UC Browser, Firefox | 3G/4G, 1Mbps+ | Most budget phones (e.g., Redmi, Realme) |
| iOS (12.0+) | 2GB RAM, A9 chip | Safari, Chrome | 4G, 2Mbps+ | iPhone 6s or newer |
| Windows (10+) | 4GB RAM, 2GHz CPU | Edge, Chrome, Firefox | Wi-Fi, 2Mbps+ | Ideal for coding on laptops |
| Low-End Android | 1GB RAM, 1GHz CPU | UC Browser, Chrome Lite | 2G/3G, 512Kbps+ | Test Plinko for performance |